Refund policy

At Pretty N Shape, your satisfaction is our top priority. We aim to provide you with high-quality fashion items and an enjoyable shopping experience. If something isn’t right with your order, we’re here to help.

Eligibility for Returns

To be eligible for a return, the item must meet the following conditions:

It must be unused, unworn, and in its original packaging.
You must contact us within 7 days of receiving your order.
The item must include all tags, accessories, and original packaging.

Return Process

Email us at prettynshape@gmail.com with your order number and a brief explanation of your issue.
Our team will confirm if your item qualifies for return and provide you with return instructions.
Once your item is received and inspected, we will notify you about the status of your refund.

Please note: Return shipping costs are the responsibility of the customer, unless the item arrived damaged or incorrect.

Damaged or Incorrect Items

If your item arrives damaged or you received the wrong product, please contact us within 48 hours of delivery.
Email us clear photos showing the issue, and we’ll arrange for a replacement or refund at no additional cost.

Refunds

Once your return is approved, a refund will be issued to your original payment method within 5–10 business days.
Shipping costs are non-refundable unless the return is due to a mistake on our part.

If you haven’t received your refund after 10 business days, please contact your bank or payment provider first, as processing times may vary.

Order Cancellations

You may cancel your order within 24 hours of placing it, provided it hasn’t been processed or shipped yet.
After that, cancellations cannot be guaranteed as orders are sent to our suppliers for fulfillment.